Our team is taking extra caution and every sanitary effort possible to ensure your packages are handled safely and responsibly. This in no way will affect our shipping times and as of now, our shipping carrier has announced no delays in delivery.
International orders, however, have been experiencing heavy delays with shipments. Our postal carrier has informed us that due to flight restrictions and reduced staffing, international packages can take 1 week before entering the domestic country.
We understand this is frustrating but please know that we are doing everything on our end to make sure your order gets to you in a timely manner.
Thank you for your understanding and loyalty!
Once your order has been processed and shipped, you will be able to track your order here. You can also find the link to the 'Track Your Order' page on our website.
We accept: Visa, MasterCard, American Express and Maestro.
For technical reasons, we are currently unable to accept PayPal.
We ship Worldwide.
We offer FREE Shipping.
United States, Canada, United Kingdom, United Arab Emirates, Australia & New Zealand
10-20 business days
Rest of Europe
8-15 business days
Rest of the World
10-25 business days
In order to keep the shipping time as short as possible, we ship products that can be processed faster separately from the other products.
Rest assured: the other part of your order is on its way!
Depending on the shipping option, it may take the shipping carrier up to 48 hours to update the tracking number.
Please refer back to the tracking page later again for updates.
Still not seeing any updates after 5 days? Contact us at firstname.lastname@example.org.
Our returns guarantee entitles you to return the product for any reason within 14 days. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it.
If you wish to return your product, please contact us at email@example.com with your order number. Check the Refund Policy page for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied original method of payment, within 7 days after receiving.
Due to our firm packaging it may be unlikely for items to arrive broken. However, if this the case, please directly send us an email to: firstname.lastname@example.org so our team can get a further investigation case opened.
For email, expect a response within 24-48 hours from our representatives. Our representatives are available from Monday to Friday.
This may have different reasons, such as failed security check, insufficient funds or a block on foreign payments.
Please reach out to our customer support team for more information email@example.com.